FAQS

Where do you ship to?

 

Currently, we only ship to the continental US. If you are outside of these boundaries, but in love with our products, please reach out to herbinalchemy@gmail.com and we will do our best to meet your needs. Please note, shipping costs will be billed to the recipient. 

 

We are dedicated to giving you the best shopping and product experience possible. If for some reason you are not completely satisfied, please refer to our policies below.

 

I did not receive my order:

 

Please begin by sending an email to herbinalchemy@gmail.com so that we can send a replacement free of charge. Please understand that we cannot offer a free replacement on orders that are shown as delivered in the tracking updates, nor for orders that were sent to an address that was incorrectly entered. Reshipment costs under these circumstances are the responsibility of the recipient. 

 

My order was damaged upon receipt:

 

Please report damages within 24 hours of delivery receipt by sending an email, including clear photo images of the damaged product, to herbinalchemy@gmail.com so that we can issue an order replacement.

 

I do not love the product I received:

 

We are dedicated to your product satisfaction and understand that everyone may not resonate with every single product we create. So, if you aren't totally in love with your item, we are happy to issue a printable return slip and a store credit upon our receipt of the returned product. 

 

The store credit applied to your account will be less the return shipping fee. Store credit requests must be submitted within 2 weeks of the date of purchase. Returns must be made within 3 days of receipt of return slip for a credit to be issued. 

 

Thank you for working with us, and feel free to reach out with any questions!